01228 475333

support@yourdigitaltwin.co.uk

Get Support

Your

DIGITAL

TWIN

We AIM To Keep IT Simple

Managed IT Services in Carlisle

Complete IT support & management for your business - simple, reliable & affordable.

Managed IT Services

Managed IT Services UK

Simple, secure and proactive IT support for businesses across the UK, delivered remotely from a Carlisle, Cumbria base.

YourDigitalTwin helps businesses stay productive, protected and prepared for growth. From day-to-day IT support and cybersecurity to Microsoft 365, cloud backup, hardware, hosting, web design, print and AI adoption, businesses get one dependable partner to keep everything running smoothly.

Latest IT Support Fixes1 of 12
Hardware12 Mar 2026

PC Performance Optimised for Newcastle Business

Your Digital Twin resolved high RAM usage and poor PC performance for a telecommunications business in Newcastle. Our engineers tidied up startup applications and removed unused software to free up system resources, while recommending a RAM upgrade for long-term improvement. Your Digital Twin provides reliable hardware and performance support across the North East and Cumbria.

PC PerformanceRAM UpgradeIT Support NewcastleHardwareStartup OptimisationIT Support North EastTelecommunicationsManaged IT
Security12 Mar 2026

Cyber Essentials Certification for Livingston Business

Your Digital Twin helped a business based in Livingston achieve their Cyber Essentials certification. This government-backed scheme demonstrates a commitment to protecting against common cyber threats and gives clients and partners confidence in the organisation's security posture. Your Digital Twin provides Cyber Essentials certification support across South West Scotland, Cumbria, and the North East.

Cyber EssentialsCyber Essentials CertificationIT Support LivingstonIT SecurityCyber SecurityIT Support ScotlandManaged ITSecurity Compliance
Security10 Mar 2026

Phishing Response & Account Recovery – Hampshire

A user at a Hampshire business reported clicking a suspicious link and inadvertently entering their Microsoft 365 credentials. Your Digital Twin responded promptly by blocking the user's sign-in, terminating all active sessions across devices, and resetting the account password to prevent unauthorised access. Sign-in logs were thoroughly reviewed for any failed or suspicious authentication attempts to assess the extent of the breach. A full system scan was also carried out to ensure no malware had been installed as a result of the incident. Your Digital Twin provides proactive cyber security support and incident response for businesses across Hampshire and the South of England.

PhishingMicrosoft 365Account CompromiseCyber SecurityIncident ResponseIT Support HampshireIT Support South EnglandSecurity BreachPassword ResetSign-in LogsManaged IT
Cloud10 Mar 2026

Excel File Recovery via Dropbox Version History

A Newcastle business contacted Your Digital Twin after an Excel spreadsheet stored in Dropbox began misbehaving, with autosave and previous versions appearing unavailable. Our engineers identified that Excel's autosave relies on OneDrive, not Dropbox, and guided the client to recover a clean version of the file using Dropbox's built-in version history via the web portal. Your Digital Twin provides practical cloud storage and Microsoft 365 support for businesses across the North East and Cumbria.

DropboxExcelVersion HistoryFile RecoveryCloud StorageIT Support NewcastleIT Support North EastMicrosoft 365Spreadsheet RecoveryManaged IT
Printing9 Mar 2026

Print Spooler Issue Resolved for Newcastle Business

Responded to a printing fault for a Newcastle-based business where documents were stuck in the print queue and unable to be cancelled. Our engineer cleared the print spooler service and purged the spool directory, and after a reboot the issue was fully resolved with normal printing restored. Your Digital Twin provides fast, reliable printer and print support across Newcastle and the North East.

Print SpoolerPrinter SupportIT Support NewcastleIT Support North EastWindows PrintingPrinting
Cloud5 Mar 2026

PhotoSync & iCloud Setup Resolves Missing Images

Resolved an issue for a Carlisle-based business where images were going missing from their devices. Our engineers installed PhotoSync and configured Apple iCloud storage to create a reliable photo backup workflow, ensuring all images are automatically synced and safely stored. The client now has a streamlined process they're delighted with. Your Digital Twin provides expert cloud and mobile device support across Cumbria.

PhotoSynciCloudAppleCloud StoragePhoto BackupIT Support CarlisleIT Support CumbriaMobile Device Support
Email4 Mar 2026

Microsoft 365 App Password Configured for SMTP

Our team created and configured a Microsoft 365 app password to enable SMTP authentication for a custom application developed for a client in Hampshire. This ensured the app could send emails securely without impacting the user's main account credentials. Your Digital Twin provides expert Microsoft 365 and application integration support for businesses across the UK.

Microsoft 365App PasswordSMTPEmail AuthenticationIT Support HampshireOffice 365Application IntegrationCustom App Development
Email4 Mar 2026

Outlook Encoding Fix for Special Characters

Our team resolved an issue for a Newcastle business where the £ symbol was displaying as a question mark in outgoing Outlook emails, affecting customer quotes. The problem was caused by automatic character encoding and was fixed by disabling the 'Automatically select encoding for outgoing messages' setting for the affected users. Your Digital Twin provides expert Microsoft Outlook and email support for businesses across Newcastle and the North East.

OutlookEmail EncodingMicrosoft 365Character EncodingIT Support NewcastleEmail SupportOffice 365IT Support North East
Email4 Mar 2026

Brevo DNS records configured for Edinburgh client

Configured Brevo DNS entries including SPF, DKIM, and CNAME records for an Edinburgh-based business, ensuring reliable email delivery and improved sender authentication for outbound marketing campaigns.

BrevoDNS ConfigurationSPFDKIMEmail DeliverabilityIT Support Edinburgh
Web Design3 Mar 2026

Sales dashboard win rate tracking corrected

Amended a custom-built sales dashboard for an Alton-based business to correctly track and display win rate metrics. The portal, developed and maintained by Your Digital Twin, integrates with Asana CRM to provide real-time sales pipeline visibility and accurate reporting.

Sales DashboardCRM IntegrationAsanaWeb Development AltonCustom PortalSmall Business IT
Email3 Mar 2026

New Microsoft 365 user provisioned with Exclaimer signatures

Provisioned and deployed a new Microsoft 365 user account for a Livingston-based business, including full mailbox configuration and automatic email signature deployment via Exclaimer, ensuring consistent brand compliance from day one.

Microsoft 365User ProvisioningExclaimerEmail SignaturesIT Support Livingston
Software3 Mar 2026

Excel cell formatting restored after accidental change

Resolved an Excel formatting issue for a Newcastle-based business where a user had accidentally changed text cells to financial format, corrupting the displayed data. Restored correct formatting and provided end-user training on filters and data formatting to prevent recurrence.

Microsoft ExcelData FormattingIT Support NewcastleEnd User TrainingSmall Business IT
  • PC Performance Optimised for Newcastle Business - Your Digital Twin resolved high RAM usage and poor PC performance for a telecommunications business in Newcastle. Our engineers tidied up startup applications and removed unused software to free up system resources, while recommending a RAM upgrade for long-term improvement. Your Digital Twin provides reliable hardware and performance support across the North East and Cumbria. (PC Performance, RAM Upgrade, IT Support Newcastle, Hardware, Startup Optimisation, IT Support North East, Telecommunications, Managed IT)
  • Cyber Essentials Certification for Livingston Business - Your Digital Twin helped a business based in Livingston achieve their Cyber Essentials certification. This government-backed scheme demonstrates a commitment to protecting against common cyber threats and gives clients and partners confidence in the organisation's security posture. Your Digital Twin provides Cyber Essentials certification support across South West Scotland, Cumbria, and the North East. (Cyber Essentials, Cyber Essentials Certification, IT Support Livingston, IT Security, Cyber Security, IT Support Scotland, Managed IT, Security Compliance)
  • Phishing Response & Account Recovery – Hampshire - A user at a Hampshire business reported clicking a suspicious link and inadvertently entering their Microsoft 365 credentials. Your Digital Twin responded promptly by blocking the user's sign-in, terminating all active sessions across devices, and resetting the account password to prevent unauthorised access. Sign-in logs were thoroughly reviewed for any failed or suspicious authentication attempts to assess the extent of the breach. A full system scan was also carried out to ensure no malware had been installed as a result of the incident. Your Digital Twin provides proactive cyber security support and incident response for businesses across Hampshire and the South of England. (Phishing, Microsoft 365, Account Compromise, Cyber Security, Incident Response, IT Support Hampshire, IT Support South England, Security Breach, Password Reset, Sign-in Logs, Managed IT)
  • Excel File Recovery via Dropbox Version History - A Newcastle business contacted Your Digital Twin after an Excel spreadsheet stored in Dropbox began misbehaving, with autosave and previous versions appearing unavailable. Our engineers identified that Excel's autosave relies on OneDrive, not Dropbox, and guided the client to recover a clean version of the file using Dropbox's built-in version history via the web portal. Your Digital Twin provides practical cloud storage and Microsoft 365 support for businesses across the North East and Cumbria. (Dropbox, Excel, Version History, File Recovery, Cloud Storage, IT Support Newcastle, IT Support North East, Microsoft 365, Spreadsheet Recovery, Managed IT)
  • Print Spooler Issue Resolved for Newcastle Business - Responded to a printing fault for a Newcastle-based business where documents were stuck in the print queue and unable to be cancelled. Our engineer cleared the print spooler service and purged the spool directory, and after a reboot the issue was fully resolved with normal printing restored. Your Digital Twin provides fast, reliable printer and print support across Newcastle and the North East. (Print Spooler, Printer Support, IT Support Newcastle, IT Support North East, Windows Printing, Printing)
  • PhotoSync & iCloud Setup Resolves Missing Images - Resolved an issue for a Carlisle-based business where images were going missing from their devices. Our engineers installed PhotoSync and configured Apple iCloud storage to create a reliable photo backup workflow, ensuring all images are automatically synced and safely stored. The client now has a streamlined process they're delighted with. Your Digital Twin provides expert cloud and mobile device support across Cumbria. (PhotoSync, iCloud, Apple, Cloud Storage, Photo Backup, IT Support Carlisle, IT Support Cumbria, Mobile Device Support)
  • Microsoft 365 App Password Configured for SMTP - Our team created and configured a Microsoft 365 app password to enable SMTP authentication for a custom application developed for a client in Hampshire. This ensured the app could send emails securely without impacting the user's main account credentials. Your Digital Twin provides expert Microsoft 365 and application integration support for businesses across the UK. (Microsoft 365, App Password, SMTP, Email Authentication, IT Support Hampshire, Office 365, Application Integration, Custom App Development)
  • Outlook Encoding Fix for Special Characters - Our team resolved an issue for a Newcastle business where the £ symbol was displaying as a question mark in outgoing Outlook emails, affecting customer quotes. The problem was caused by automatic character encoding and was fixed by disabling the 'Automatically select encoding for outgoing messages' setting for the affected users. Your Digital Twin provides expert Microsoft Outlook and email support for businesses across Newcastle and the North East. (Outlook, Email Encoding, Microsoft 365, Character Encoding, IT Support Newcastle, Email Support, Office 365, IT Support North East)
  • Brevo DNS records configured for Edinburgh client - Configured Brevo DNS entries including SPF, DKIM, and CNAME records for an Edinburgh-based business, ensuring reliable email delivery and improved sender authentication for outbound marketing campaigns. (Brevo, DNS Configuration, SPF, DKIM, Email Deliverability, IT Support Edinburgh)
  • Sales dashboard win rate tracking corrected - Amended a custom-built sales dashboard for an Alton-based business to correctly track and display win rate metrics. The portal, developed and maintained by Your Digital Twin, integrates with Asana CRM to provide real-time sales pipeline visibility and accurate reporting. (Sales Dashboard, CRM Integration, Asana, Web Development Alton, Custom Portal, Small Business IT)
  • New Microsoft 365 user provisioned with Exclaimer signatures - Provisioned and deployed a new Microsoft 365 user account for a Livingston-based business, including full mailbox configuration and automatic email signature deployment via Exclaimer, ensuring consistent brand compliance from day one. (Microsoft 365, User Provisioning, Exclaimer, Email Signatures, IT Support Livingston)
  • Excel cell formatting restored after accidental change - Resolved an Excel formatting issue for a Newcastle-based business where a user had accidentally changed text cells to financial format, corrupting the displayed data. Restored correct formatting and provided end-user training on filters and data formatting to prevent recurrence. (Microsoft Excel, Data Formatting, IT Support Newcastle, End User Training, Small Business IT)

The AIM Method

Your path to IT peace of mind

Assess

We take a close look at your existing IT systems to identify any gaps, risks, or opportunities to make your technology work better for you.

Improve

We remove unnecessary complexity, resolve existing problems, and organize your technology so it's simpler and runs more smoothly.

Maintain

We actively manage your IT environment, catching problems early, applying updates automatically, and ensuring your team always has the support they need.

CARE - Our Commitment to You

The outcomes of the AIM Method

Clarity

Clear communication and rapid problem resolution—no jargon, just solutions. You'll always know what's happening with your IT and why.

Access

Your own IT department at a cost-effective rate. Expert specialists across multiple disciplines, available when you need them—without the overhead.

reliability

Prevention over crisis management. Secure backups, disaster recovery plans, and proactive monitoring mean fewer outages and no surprises.

Efficiency

We streamline your technology and help you leverage the right tools, so your team can work productively while you focus on growing your business.

HOW WE - Support You

IT management, Care & repair

Daily Support & Monitoring

Ultra-fast support access, 24/7 system monitoring, and preventive maintenance.

Includes: Support desk, dedicated IT manager, continuous monitoring 

Security & Backup

Complete protection with obsessive backups, integrated security, and disaster recovery.

Includes: Multi-level backups, antivirus, firewalls, VPN, documentation

Strategic IT Management

Planning, projects, and cloud solutions that grow with your business.

Includes: Microsoft 365, procurement, project execution, network planning

Web & Automation

Modern web presence and intelligent automation to elevate your business.

Includes: Web design, web hosting, AI automation services