Yourdigitaltwin
These terms set out the agreement between Yourdigitaltwin and you, the customer, for the web hosting, email and related services we provide. By placing an order, paying an invoice, or using our services, you agree to these terms.
These services are provided by Yourdigitaltwin Ltd, a company registered in England and Wales under company number 10904116, whose registered office is at 26 Millriggs, Corby Hill, Carlisle CA4 8QP. Our VAT registration number is 488 2417 57. In these terms, "we", "us" and "our" mean Yourdigitaltwin Ltd (trading as Yourdigitaltwin), and "you" and "your" mean the customer.
We provide web hosting, email hosting and associated services as agreed with you at the point of order. The specification of your service, including storage, features and any limits, is as set out in your order or invoice. We aim to keep services available at all times but do not guarantee uninterrupted or error-free operation.
All invoices are payable within 14 days of the invoice date. This payment term is strict.
Failed payments. If a Direct Debit or other payment fails, is reversed, or is charged back, we will charge you a failed payment fee of £10 to cover the transaction cost and administration involved. Any such fee, together with the original amount owed, becomes immediately payable. Where permitted, we may also charge interest and reasonable recovery costs on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Where an invoice remains unpaid, the following applies. All timings run from the original invoice date.
Suspension. If an invoice remains unpaid 90 days after the invoice date, we may suspend your services without further notice. While suspended, your website and hosted email will be unavailable. Services will be restored only once all outstanding balances are paid in full. We may apply a reactivation fee of £25 to restore a suspended account.
Cancellation and deletion. If, within 45 days of suspension (being 135 days from the invoice date), we have received no contact and no payment from you, we reserve the right, from that point onward, to permanently cancel your services and delete your website, hosted email and all associated data. This action is irreversible and the data cannot be recovered.
The 135-day point is the earliest date on which deletion may occur; it is not a fixed or guaranteed deletion date. In practice, cancellation or deletion may take place considerably later — for example when the next hosting, licence or domain cost falls due. You should not rely on any particular deletion date, and you should keep your own copies of your website, email and data at all times.
No obligation to fund a non-paying account. We are under no obligation to renew, pay for, or continue to fund any hosting, licence, domain or other third-party cost on your behalf while your account is in arrears. Where such a cost falls due on a suspended or unpaid account, we may allow it to lapse. As a result, your website, email, domain and associated data may be cancelled or deleted from the 135-day point above, or at the next renewal date, whichever we decide, without further notice.
Getting in touch with us to discuss your account before this point may allow us to agree an alternative arrangement, but any such arrangement is at our discretion and does not remove your obligation to pay.
While we may take backups as part of running our services, you are responsible for keeping your own copies of your website, email and data. We do not guarantee that a backup will be available or complete, and we accept no liability for loss of data. This is particularly important where an account is heading toward suspension or cancellation.
You must not use our services to host or distribute unlawful, infringing, or malicious content, to send spam, or in any way that harms our systems, our reputation, or other customers. We may suspend or terminate services immediately if we reasonably believe this clause has been breached.
Where we register or manage a domain name on your behalf, the domain remains subject to the rules of the relevant registry. Domain renewals are your responsibility and are subject to the payment terms above. A lapsed domain may be lost and may not be recoverable.
You may cancel a service by giving us at least 14 days' written notice before your next invoice date. Fees already paid for the current billing period are non-refundable unless stated otherwise. You remain responsible for any charges up to the effective date of cancellation.
We provide our services with reasonable care and skill. To the fullest extent permitted by law, we are not liable for loss of profit, loss of data, business interruption, or any indirect or consequential loss. Our total liability to you in connection with the services is limited to the fees you have paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.
We may update these terms from time to time. The current version will always be available on our website, and continued use of our services after a change means you accept the updated terms.
These terms, effective 13 July 2026, supersede and replace any previous terms and conditions, agreements or arrangements issued by us.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms or your account can be sent to billing@yourdigitaltwin.co.uk or 01228 475333.
